Collection support
Get help adding customer payments and correcting collection details.
Staff support
Support you
can count on
Clear, practical help for staff using the AJ Gold collection app.
Contact support✓ Simple guidance✓ Staff-focused help
Collection entryAdding or correcting a customer collection
Payment recordsChecking collection history and daily totals
Account accessLogin, device, and staff account assistance
We’re here to help
Record guidance
Understand payment history, daily totals, and collection records.
Access assistance
Resolve login, staff account, or device access questions.
Contact the team
Tell us what you need help with.
Share a short description of the issue. Please do not include passwords, PINs, or complete customer payment details.
Request received instantlyYou’ll see a confirmation as soon as the form is submitted.
Quick answers
Frequently asked questions
What should I do if I entered the wrong collection amount?
Stop before making another entry and submit a support request with the date and customer reference. Do not include passwords or PINs.
Why can’t I access my staff account?
Check your mobile connection and confirm that you are using your assigned staff details. If access still fails, select “Account access” in the support form.
Can I share customer payment information here?
Only share the minimum information needed to identify the issue. Never submit passwords, PINs, or complete sensitive payment details.